topic Re: No connection at all in Broadband

No connection at all

_Jason_666 — Mon, 27 Oct 2025 21:41:46 GMT

I have no external connection, no Internet and no phone line. I have a dial tone but nothing happens when I call out. I have local area connection to all my devices but no Internet. No change when I reboot the router.

Sky service checker says there's nothing wrong even though it can't reach my router. There's no reported fault and customer services have closed so can't talk to a human.

Re: No connection at all

caesarome — Mon, 27 Oct 2025 22:30:03 GMT

@_Jason_666

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No connection at all

_Jason_666 — Fri, 31 Oct 2025 09:34:41 GMT

I re-called everything and nothing changed so I called the expert tech support. He couldn't get access to my router to run the tests so got me to reset it. Some time later, he got access, ran the tests and then decided to send out a new router. It'll arrive at some point today so hopefully it'll fix the issue then.

Re: No connection at all

_Jason_666 — Fri, 31 Oct 2025 09:35:35 GMT

*re-cabled