https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5129279#M528842 <P>I have tried for three days now to connect with no success. Sky says there is an outage issue in area. We really need access. Please can I have an update or solution.</P> Fri, 31 Oct 2025 08:43:52 GMT Michala7 2025-10-31T08:43:52Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5129279#M528842 <P>I have tried for three days now to connect with no success. Sky says there is an outage issue in area. We really need access. Please can I have an update or solution.</P> Fri, 31 Oct 2025 08:43:52 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5129279#M528842 Michala7 2025-10-31T08:43:52Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5129345#M528858 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3442978">@Michala7</a>&nbsp;</P> <P>If there is an outage in your area then there is nothing Sky can do as it will be Openreach who will fixing the issue and normally they aimed to respond within 2 working days but it can take longer if they have to get permission from local councils to dig and roads or paths etc.</P> <P>&nbsp;</P> <P>Due to the outage you would qualify for broadband compensation credit:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A></P> Fri, 31 Oct 2025 10:10:02 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/5129345#M528858 caesarome 2025-10-31T10:10:02Z