topic Re: No wifi when sky says all good in Broadband

No wifi when sky says all good

Pipkirk — Thu, 02 Oct 2025 20:35:32 GMT

At random times throughout both day and night (currently 21.32) the WiFi speeds drop to 2 maps when sky says i am getting 300mbps, clearly this isn't right. Additionally and what makes me even more incensed is while I appreciate replies, why are sky getting other customers to deal with their issues/questions when I want someone from sky to tell what the problem is. I wish I could attach screenshots showing the huge difference.

Re: No wifi when sky says all good

JimM1 — Thu, 02 Oct 2025 21:30:37 GMT

@Pipkirk You can attach screen shots, just use the camera icon and attach that way assuming that your level does allow that!

Re: No wifi when sky says all good

TimmyBGood — Thu, 02 Oct 2025 21:30:44 GMT

@Pipkirk wrote:

At random times throughout both day and night (currently 21.32) the WiFi speeds drop to 2 maps when sky says i am getting 300mbps, clearly this isn't right.

300Mbs would be speed arriving over optical fibre and ethernet cable as far as a Hub, not WiFi from it.

Re: No wifi when sky says all good

Jan149 — Thu, 30 Oct 2025 18:44:29 GMT

This is happening too frequently

Re: No wifi when sky says all good

Jan149 — Thu, 30 Oct 2025 18:50:36 GMT

No it didn't , more and more I am testing broadband and specially WiFi , it says it's good but no it is not , I have only 5 devices going at one time , a tv, a ring doorbell, Alexa and 2 phones, no computers , no game stations , why oh why do I keep losing WiFi ????

Re: No wifi when sky says all good

Daniel0210 — Thu, 30 Oct 2025 18:57:27 GMT

@Jan149
This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

If you haven’t done it yet you can use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.