topic Re: Broadband device delivery in Broadband

Broadband device delivery

Youngjun — Thu, 30 Oct 2025 11:45:05 GMT

Hi there,

I ordered the Sky broadband 500 fiber to my new home. but I couldn't see delivery status. could you please check it and let me know?

Re: Broadband device delivery

Annie+UK — Thu, 30 Oct 2025 11:46:57 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

You'll need to contact Sky by some other method

Re: Broadband device delivery

Daniel0210 — Thu, 30 Oct 2025 12:17:06 GMT

@Youngjun

As your thread title refers to 'device delivery' I presume you're referring to the hub.

Hubs for new activations are normally dispatched via Royal Mail to arrive a few days prior to the activation date.

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You don't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

Re: Broadband device delivery

Highlinder — Thu, 30 Oct 2025 12:18:23 GMT

@Youngjun If you are talking about equipment delivery this normally happens a few days before the activation. Ha the outside work been done at the new property, if there is any delay to this then your activation date can be put back till this work is completed.