topic Re: No internet. in Broadband https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5128601#M528610 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2814387">@JulieSH11</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 30 Oct 2025 10:31:32 GMT caesarome 2025-10-30T10:31:32Z No internet. https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5128580#M528601 <P>All lights green on router&nbsp;</P><P>test says no local area issue&nbsp;</P><P>reset had made no difference&nbsp;</P><P>unable to connect phone or laptop work VPN.&nbsp;</P><P>Trying to work from home.&nbsp;</P> Thu, 30 Oct 2025 10:21:12 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5128580#M528601 JulieSH11 2025-10-30T10:21:12Z Re: No internet. https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5128601#M528610 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2814387">@JulieSH11</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 30 Oct 2025 10:31:32 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5128601#M528610 caesarome 2025-10-30T10:31:32Z