https://helpforum.sky.com/t5/Broadband/My-internet/m-p/5128486#M528576 <P>You will need to do some self diagnosis, then contact Sky, this is a customer to customer forum, we can assist if you can provide more information, such as hub/router type, are you on full fiber or ADSL ( phone line internet)&nbsp;</P><P><BR />Start here&nbsp;</P><P><A href="https://www.sky.com/help/servicestatus" target="_blank">https://www.sky.com/help/servicestatus</A><BR /><BR /></P> Thu, 30 Oct 2025 07:47:28 GMT Waveman 2025-10-30T07:47:28Z https://helpforum.sky.com/t5/Broadband/My-internet/m-p/5128470#M528567 My internet is not working for the second time in 2 months I'm really annoyed with this because I left Vodafone for you and this has happened Thu, 30 Oct 2025 07:28:25 GMT https://helpforum.sky.com/t5/Broadband/My-internet/m-p/5128470#M528567 Mark09 2025-10-30T07:28:25Z https://helpforum.sky.com/t5/Broadband/My-internet/m-p/5128486#M528576 <P>You will need to do some self diagnosis, then contact Sky, this is a customer to customer forum, we can assist if you can provide more information, such as hub/router type, are you on full fiber or ADSL ( phone line internet)&nbsp;</P><P><BR />Start here&nbsp;</P><P><A href="https://www.sky.com/help/servicestatus" target="_blank">https://www.sky.com/help/servicestatus</A><BR /><BR /></P> Thu, 30 Oct 2025 07:47:28 GMT https://helpforum.sky.com/t5/Broadband/My-internet/m-p/5128486#M528576 Waveman 2025-10-30T07:47:28Z https://helpforum.sky.com/t5/Broadband/My-internet/m-p/5128488#M528577 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4520340">@Mark09</a>&nbsp;<BR />You aren’t communicating with Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers. </P> <P><BR />If you haven’t done it yet you can use this link to check to see if there are any broadband issues or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><STRONG> Note: </STRONG>It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home?:</STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Thu, 30 Oct 2025 07:51:56 GMT https://helpforum.sky.com/t5/Broadband/My-internet/m-p/5128488#M528577 Daniel0210 2025-10-30T07:51:56Z