https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5128448#M528561 Internet seems to be going to the router but there is an orange light on the hub and no WiFi in the house Thu, 30 Oct 2025 06:06:52 GMT JonL1910 2025-10-30T06:06:52Z https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5128448#M528561 Internet seems to be going to the router but there is an orange light on the hub and no WiFi in the house Thu, 30 Oct 2025 06:06:52 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5128448#M528561 JonL1910 2025-10-30T06:06:52Z https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5128463#M528564 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4520317">@JonL1910</a>&nbsp;an orange internet light indicates the hub has lost connection to the exchange. As a first step log into the My Sky app using a mobile connection and run the service checker to see if it tells you that Sky arexaware of a fault affecting your line. If it doesnt call Sky to report the issue so they can get it checked out.</P> Thu, 30 Oct 2025 07:12:56 GMT https://helpforum.sky.com/t5/Broadband/Internet-is-down/m-p/5128463#M528564 Chrisee 2025-10-30T07:12:56Z