topic Re: Switch from BT in Broadband

Switch from BT

Jpc1967 — Wed, 29 Oct 2025 16:18:50 GMT

I switched from BT copper to Sky Fibre but the companies didn't tell each other. I'm seriously out of pocket and need to complain but can't find an email address for sky. Any help appreciated.

Re: Switch from BT

caesarome — Wed, 29 Oct 2025 16:21:55 GMT

@Jpc1967

You can fill this form to register a complaint:

https://www.sky.com/help/complaints

With instances like this you might find they blame each other so the most important thing here is to get back any overpayment from Bt.

Re: Switch from BT

TimmyBGood — Wed, 29 Oct 2025 17:04:25 GMT

@Jpc1967 wrote:
I switched from BT copper to Sky Fibre but the companies didn't tell each other.

That lack of communication shouldn't be possible under the 'one-touch-switch' system, so this is what you need to refer to in your complaint.

Re: Switch from BT

Jpc1967 — Wed, 29 Oct 2025 17:28:03 GMT

I went from copper with BT to fibre with Sky. Sky are saying it's a new installation and no need to contact BT but both sides either way knew and I wasn't informed. I may be wrong, I don't know.