topic Re: Broadband constantly dropping out in Broadband

Broadband constantly dropping out

Lee2891 — Wed, 29 Oct 2025 14:26:35 GMT

Since connecting to my newly delivered sky broadband router the service has been dropping out for up to five minutes approximately 3 times an hour..... every hour!

Re: Broadband constantly dropping out

caesarome — Wed, 29 Oct 2025 16:28:12 GMT

@Lee2891

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband constantly dropping out

Lee2891 — Thu, 30 Oct 2025 00:02:14 GMT

Thank you but already tried.
As mentioned it's happening too frequently, it's like BT didn't like me leaving 🤷‍♂️

if it persists I'll call Sky.