https://helpforum.sky.com/t5/Broadband/WiFi-problems/m-p/5128054#M528442 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4519843">@GeorginaM29</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 29 Oct 2025 16:26:24 GMT caesarome 2025-10-29T16:26:24Z https://helpforum.sky.com/t5/Broadband/WiFi-problems/m-p/5128034#M528435 <P>We have no internet, only one light is green we have no other lights on our router we've tried unplugging and put back in and still nothing&nbsp;</P> Wed, 29 Oct 2025 16:13:30 GMT https://helpforum.sky.com/t5/Broadband/WiFi-problems/m-p/5128034#M528435 GeorginaM29 2025-10-29T16:13:30Z https://helpforum.sky.com/t5/Broadband/WiFi-problems/m-p/5128054#M528442 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4519843">@GeorginaM29</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 29 Oct 2025 16:26:24 GMT https://helpforum.sky.com/t5/Broadband/WiFi-problems/m-p/5128054#M528442 caesarome 2025-10-29T16:26:24Z