topic Re: Service outage - how do I get an update? in Broadband

Service outage - how do I get an update?

oxred81 — Wed, 29 Oct 2025 16:20:36 GMT

The wifi has been out since Sunday 26th October am. That is four days so far and I have had no update and now date when it will be resolved by. Can anyone help?! It shows a service outage.

Re: Service outage - how do I get an update?

caesarome — Wed, 29 Oct 2025 16:23:48 GMT

@oxred81 wrote:

It shows a service outage.

If there is an outage then it will not be just you with this issue so pretty much all you can do is to speak to Sky to see if they have had any updates from Openreach about it.

Re: Service outage - how do I get an update?

oxred81 — Wed, 29 Oct 2025 16:27:01 GMT

How do I get hold of someone from Sky tho?? I ended up here

Re: Service outage - how do I get an update?

caesarome — Wed, 29 Oct 2025 16:29:14 GMT

You need to stay on the line and try saying nothing if asked any questions by the bot.

Re: Service outage - how do I get an update?

oxred81 — Wed, 29 Oct 2025 16:30:42 GMT

thanks, but what number do I call? sorry, I've had no luck looking for one

Re: Service outage - how do I get an update?

caesarome — Wed, 29 Oct 2025 16:43:25 GMT

Under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Service outage - how do I get an update?

Chrisee — Wed, 29 Oct 2025 16:45:26 GMT

@oxred81 thecforum software doesnt allow posting of numbers, but a simple online search will givecyou a number for. Sky's customer services but only use numbers starting 03 they all go into thecsame IVR system.

However it is unlikely Sky will know much more and cannot give you anything ither than a guess for when your line will be back up. Openreach do not provide acrunning commentary on faults to ispscand telcos.