https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5127206#M528206 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4518938">@Candice-Lily</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 28 Oct 2025 18:07:08 GMT caesarome 2025-10-28T18:07:08Z https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5127203#M528204 <P>internet and wifi just flashing orange on the box and not working&nbsp;</P> Tue, 28 Oct 2025 18:05:22 GMT https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5127203#M528204 Candice-Lily 2025-10-28T18:05:22Z https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5127206#M528206 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4518938">@Candice-Lily</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 28 Oct 2025 18:07:08 GMT https://helpforum.sky.com/t5/Broadband/wifi-not-working/m-p/5127206#M528206 caesarome 2025-10-28T18:07:08Z