topic Re: Broadband order in Broadband

Broadband order

Sharonlawson — Tue, 28 Oct 2025 17:39:27 GMT

Please could you give me a date for my broadband hub delivery

Re: Broadband order

Daniel0210 — Tue, 28 Oct 2025 18:00:17 GMT

@Sharonlawson
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Hubs are normally dispatched via Royal Mail to arrive a few days prior to the activation date.

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You don't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

Re: Broadband order

caesarome — Tue, 28 Oct 2025 18:01:16 GMT

@Sharonlawson

As we are customers here we can't do

this but you might be able to see the status of it via here:

https://www.sky.com/ordertracking

These are timed to arrive a few days before your activation date and are usually sent via Royal Mail.