topic Re: WiFi help in Broadband

WiFi help

Tammy_86 — Tue, 28 Oct 2025 11:07:06 GMT

My WiFi isn't as fast as I got told it would be .

Re: WiFi help

Highlinder — Tue, 28 Oct 2025 11:57:41 GMT

@Tammy_86 What does the service check tell you are getting to the router? If you are getting the speed you are supposed to, the speed within the property can change depending if the devices are connected via a wired connection or a Wi-Fi connected device.

Re: WiFi help

Tammy_86 — Tue, 28 Oct 2025 11:59:47 GMT

It's telling me the speed is lower than they promised.

Re: WiFi help

Highlinder — Tue, 28 Oct 2025 12:03:17 GMT

@Tammy_86 Does it give you any information on how fix this lower speed?

Re: WiFi help

Tammy_86 — Tue, 28 Oct 2025 12:05:17 GMT

No it's just saying phone to make a claim.

Re: WiFi help

Highlinder — Tue, 28 Oct 2025 13:48:06 GMT

@Tammy_86 Give Sky a call to see what they and can be done to fix the speed loss.