topic Re: help in Broadband

help

mandy118 — Tue, 28 Oct 2025 11:12:46 GMT

hi just bought a new house and not collecting keys for 10days can i order equipment to an alternative address? I work from home and really need the internet set up as soon as we move in?

Re: help

Highlinder — Tue, 28 Oct 2025 11:46:36 GMT

@mandy118 Are you with Sky already or joining as a new customer?

Re: help

mandy118 — Tue, 28 Oct 2025 11:47:53 GMT

new customer , we have virgin at the moment but new property dosnent provide virgin. x

Re: help

SKY1992bf — Tue, 28 Oct 2025 11:51:34 GMT

@mandy118 Sky will only deliver to the registered address on your account which will be your new property

Re: help

Highlinder — Tue, 28 Oct 2025 11:52:48 GMT

@mandy118 Normally Sky send out the router equipment a few days before the activation date. If you are not home Royal Mail normally leave a card for collection or when you would like it delivered when you are home.