https://helpforum.sky.com/t5/Broadband/Discount-not-given-for-last-month/m-p/5126720#M528074 New router fitted same problem WiFi going off and on Tue, 28 Oct 2025 10:21:39 GMT Steph__25 2025-10-28T10:21:39Z https://helpforum.sky.com/t5/Broadband/Discount-not-given-for-last-month/m-p/5126720#M528074 New router fitted same problem WiFi going off and on Tue, 28 Oct 2025 10:21:39 GMT https://helpforum.sky.com/t5/Broadband/Discount-not-given-for-last-month/m-p/5126720#M528074 Steph__25 2025-10-28T10:21:39Z https://helpforum.sky.com/t5/Broadband/Discount-not-given-for-last-month/m-p/5126727#M528076 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4499243">@Steph__25</a>&nbsp;</P> <P>Not sure what you topic title has to do with this issue ?</P> <P>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 28 Oct 2025 10:31:35 GMT https://helpforum.sky.com/t5/Broadband/Discount-not-given-for-last-month/m-p/5126727#M528076 caesarome 2025-10-28T10:31:35Z