topic Re: Outage in Broadband

Outage

Angela1951 — Mon, 27 Oct 2025 19:48:38 GMT

Four days now no internet, keep bing told there's an outrage at the local exchange, even the shops round the corner are stuck, o one is telling us how long we can expect to wait till we are connected. Bad way to go sky.

Re: Outage

GD1 — Mon, 27 Oct 2025 19:52:00 GMT

@Angela1951 Your post has been moved to the correct board for Broadband related queries as Sky Go (where you posted) is a PC/Mobile app.

Re: Outage

Daniel0210 — Mon, 27 Oct 2025 19:52:04 GMT

@Angela1951
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.

Re: Outage

caesarome — Mon, 27 Oct 2025 20:01:38 GMT

@Angela1951

It will be Openreach that will be tasked to fix this outage but sadly they don't usually work weekends so does anything show here for you:

https://www.sky.com/help/servicestatus/your-services/broadband