topic Re: Power cable for Openreach box missing in Broadband

Power cable for Openreach box missing

jessieywl — Sat, 25 Oct 2025 20:36:28 GMT

I just moved to a new address and the Sky Hub just arrived today. When trying to set it up, I noticed the power cable for the Openreach box is missing. May I ask how I can obtain a replacement cable?

Re: Power cable for Openreach box missing

JimM1 — Sat, 25 Oct 2025 20:46:51 GMT

@jessieywl The official way is on the day AFTER your activation date, you call up sky and inform them that the ONT PSU was removed and taken by the previous home owners, they will then arrange for OR to come and replace it for you on the next available Engineer date!

2nd way is below you go buy one but also do the first above so you do get an official OR one done!

https://www.amazon.co.uk/Adapter-Converter-Driver-100-240V-Transformer/dp/B09DYDRFKZ/ref=sr_1_7_mod_primary_new?

Re: Power cable for Openreach box missing

jessieywl — Sat, 25 Oct 2025 20:47:29 GMT

Thank you so much for your reply. Will call Sky tomorrow.

Re: Power cable for Openreach box missing

JimM1 — Sat, 25 Oct 2025 20:48:49 GMT

@jessieywl Was updating the post, when is your go live date for sky!

Re: Power cable for Openreach box missing

jessieywl — Mon, 27 Oct 2025 17:25:17 GMT

The activitaion date is today Oct 27.

Re: Power cable for Openreach box missing

JimM1 — Mon, 27 Oct 2025 18:45:38 GMT

@jessieywl You can call anytime tomorrow 8am to 8pm and request the replacement! You go live anytime up until midnight to-night!