topic Re: Sam in Broadband

Sam

zoubirh — Mon, 27 Oct 2025 13:50:23 GMT

I have just received a replacement router and the problem is only 2 light are on ,no Internet light on

Re: Sam

JimM1 — Mon, 27 Oct 2025 13:54:21 GMT

@zoubirh For what reason did you get a replacement hub sent from sky!

Re: Sam

zoubirh — Mon, 27 Oct 2025 14:00:10 GMT

a lost Internet connection,

Re: Sam

JimM1 — Mon, 27 Oct 2025 14:05:08 GMT

@zoubirh Going to assume that your heading Sam means Same as before, if your sky Hub like before is two lights and the Internet light is out/off or Amber, then connection issue, that can be external/internal or an area wide, run the service checker over mobile to see if it reports anything to you, if not then a call to sky is required for you. Link below.

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: Sam

zoubirh — Mon, 27 Oct 2025 14:22:42 GMT

Thank you

Re: Sam

JimM1 — Mon, 27 Oct 2025 14:24:15 GMT

@zoubirh No problem, hope you get it all fixed!