https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5125705#M527788 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4517204">@Flamur</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 26 Oct 2025 22:28:51 GMT caesarome 2025-10-26T22:28:51Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5125661#M527769 <P>Hello, my internet is not working. The modem green light is on for 'power' and 'wireless' but no light whatsoever from the middle 'internet' part.&nbsp;<BR /><BR /></P><P>please advise what to do?</P> Sun, 26 Oct 2025 20:59:22 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5125661#M527769 Flamur 2025-10-26T20:59:22Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5125705#M527788 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4517204">@Flamur</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 26 Oct 2025 22:28:51 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5125705#M527788 caesarome 2025-10-26T22:28:51Z