topic Re: No internet , very often problem on the same time a day in Broadband

No internet , very often problem on the same time a day

Thmma — Sun, 26 Oct 2025 17:07:39 GMT

I have no internet. Problem still same on the same time a day

Re: No internet , very often problem on the same time a day

caesarome — Sun, 26 Oct 2025 17:26:56 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet , very often problem on the same time a day

Tkmm — Sun, 26 Oct 2025 17:41:15 GMT

No way. The test doesn't work at all and show not real details, incl broadband speed. Im.gonna cancell my contract.

Re: No internet , very often problem on the same time a day

Daniel0210 — Sun, 26 Oct 2025 17:49:09 GMT

@Tkmm

Not sure why you've created a new user name if you were @Thmma

What else switches on or off around about that time?

Re: No internet , very often problem on the same time a day

Tkmm — Sun, 26 Oct 2025 17:56:05 GMT

Thmma????

I don't know why you're so invested in replying quickly. Of course, nobody will realize that this is a corporate creation from SKY.

My internet is very weak. It freezes regularly in the evenings despite the small number of connected devices at the time. The test shows that everything is okay.

I'm canceling my contract because of the weak and irregular signal; we live in the 21st century, and the internet is like in a backward country. The broadband test doesn't show the actual speed data. Other independent devices or apps show about 30% less.

Re: No internet , very often problem on the same time a day

Daniel0210 — Sun, 26 Oct 2025 17:59:51 GMT

@Tkmm
If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).