WiFi outage

Leah781 — Sun, 26 Oct 2025 15:20:22 GMT

WiFi outage despite saying it's all ok on the app

Re: WiFi outage

Daniel0210 — Sun, 26 Oct 2025 15:30:01 GMT

@Leah781
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

If you haven’t done it yet you can use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: WiFi outage

Kellee — Sun, 26 Oct 2025 15:33:29 GMT

I have the same, says no issues , yet I have no tv or WiFi on phone

Re: WiFi outage

Daniel0210 — Sun, 26 Oct 2025 15:40:22 GMT

The same advice applies @Kellee

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