topic Re: No internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5125322#M527674 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3183763">@Oakfield02</a>&nbsp;</P> <P>If your recordings are on a Sky Q box then an internet connection is not needed to view them.</P> <P>&nbsp;</P> <P>As for your internet connection try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 26 Oct 2025 13:17:14 GMT caesarome 2025-10-26T13:17:14Z No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5125299#M527672 <P>I lose all my recordings because of no internet connection</P> Sun, 26 Oct 2025 12:37:16 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5125299#M527672 Oakfield02 2025-10-26T12:37:16Z Re: No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5125322#M527674 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3183763">@Oakfield02</a>&nbsp;</P> <P>If your recordings are on a Sky Q box then an internet connection is not needed to view them.</P> <P>&nbsp;</P> <P>As for your internet connection try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 26 Oct 2025 13:17:14 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5125322#M527674 caesarome 2025-10-26T13:17:14Z