topic Re: Internet in Broadband https://helpforum.sky.com/t5/Broadband/Internet/m-p/5125277#M527671 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3279215">@Claire022</a>&nbsp;</P> <P>As this is a customer helps customer forum then we can not answer that so try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 26 Oct 2025 12:16:23 GMT caesarome 2025-10-26T12:16:23Z Internet https://helpforum.sky.com/t5/Broadband/Internet/m-p/5125236#M527663 My Internet keeps going off I want to why Sun, 26 Oct 2025 11:13:57 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5125236#M527663 Claire022 2025-10-26T11:13:57Z Re: Internet https://helpforum.sky.com/t5/Broadband/Internet/m-p/5125277#M527671 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3279215">@Claire022</a>&nbsp;</P> <P>As this is a customer helps customer forum then we can not answer that so try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 26 Oct 2025 12:16:23 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5125277#M527671 caesarome 2025-10-26T12:16:23Z