topic Re: WiFi won’t connect in Broadband

WiFi won’t connect

Mozzaj92 — Sat, 25 Oct 2025 18:27:26 GMT

I've done all steps when your WiFi doesn't connect:

restart broadband

reset bradband

wps

clear cache on devices..

nothing is connecting to the WiFi yet my sky app says the connection from broadband to signal is good!

it is driving me crazy!

I work from home and cannot go on like this

Re: WiFi won’t connect

caesarome — Sat, 25 Oct 2025 18:38:46 GMT

@Mozzaj92

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.