topic Re: Outage 23oct2025 in Broadband

Outage 23oct2025

MANG2 — Sat, 25 Oct 2025 10:18:51 GMT

Any news on how long the outage will last

it's been 2 full working days

there is no information from sky , no number to call

Re: Outage 23oct2025

JimM1 — Sat, 25 Oct 2025 10:20:11 GMT

@MANG2 Use your service checker, sky may just not have the info to supply you with!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: Outage 23oct2025

TimmyBGood — Sat, 25 Oct 2025 10:32:51 GMT

@MANG2 wrote:

it's been 2 full working days

That's the Openreach target time to resolve domestic broadband problems (and the trigger point for compensation) : they report to Ofcom that they meet this target in around 85% of incidents.

Re: Outage 23oct2025

MANG2 — Sat, 25 Oct 2025 13:40:02 GMT

Yes - thanks for your reply

I've checked that

would you happen to have an email address

I can't find it anything online and their AI bot assistant was never joy

Re: Outage 23oct2025

JimM1 — Sat, 25 Oct 2025 13:43:10 GMT

@MANG2 Sky do not use any form off e-mail on Customer Service, You can do the social media below bottom off the page or raise a formal complaint. That can be submitted as e-mail!

How to make a Sky complaint | Sky Help | Sky.com | Sky Help | Sky.com