topic Re: No broadband in Broadband

No broadband

Coupons — Sat, 25 Oct 2025 08:44:58 GMT

My broadband has gone off a few times this week

Re: No broadband

caesarome — Sat, 25 Oct 2025 09:14:31 GMT

@Coupons

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No broadband

JimM1 — Sat, 25 Oct 2025 09:15:21 GMT

@Coupons If it is still off you do not say, but the link to the diagnostiv if there is a potential issue may be worth trying.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start