https://helpforum.sky.com/t5/Broadband/Problem-with-Wifi/m-p/5124325#M527376 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4515596">@Ap65</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />If you haven’t done it yet you can use this link to check to see if there are any broadband issues or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home?:</STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Fri, 24 Oct 2025 19:46:46 GMT Daniel0210 2025-10-24T19:46:46Z https://helpforum.sky.com/t5/Broadband/Problem-with-Wifi/m-p/5124321#M527374 <P>Our WiFi is not working&nbsp;</P> Fri, 24 Oct 2025 19:36:39 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-Wifi/m-p/5124321#M527374 Ap65 2025-10-24T19:36:39Z https://helpforum.sky.com/t5/Broadband/Problem-with-Wifi/m-p/5124325#M527376 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4515596">@Ap65</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />If you haven’t done it yet you can use this link to check to see if there are any broadband issues or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home?:</STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Fri, 24 Oct 2025 19:46:46 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-Wifi/m-p/5124325#M527376 Daniel0210 2025-10-24T19:46:46Z https://helpforum.sky.com/t5/Broadband/Problem-with-Wifi/m-p/5124326#M527377 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4515596">@Ap65</a>&nbsp;Is it not working for everything, see the link below!</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Fri, 24 Oct 2025 19:47:21 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-Wifi/m-p/5124326#M527377 JimM1 2025-10-24T19:47:21Z