topic Re: Speeds constantly below guarantee in Broadband

Speeds constantly below guarantee

Gareth82hobz — Fri, 24 Oct 2025 15:47:51 GMT

Been with sky for a year now and to start with was no issues other than not having wall to wall WiFi despite paying for WiFi max found it impossible to actually get a booster sent out. But for the past few months my speeds have been persistently lower than the guarentee. I'm paying subscriptions for security cameras that won't work as my internet connection is so poor, when trying to get help get advised to upgreat yet I'm on the fastest speed available in my area.

Re: Speeds constantly below guarantee

JimM1 — Fri, 24 Oct 2025 15:56:40 GMT

@Gareth82hobz What does the service checker history show you, that's the only one sky goes with, and you can see the last 30 day's!

https://www.sky.com/servicechecker

Re: Speeds constantly below guarantee

Sharcuk — Fri, 24 Oct 2025 16:20:06 GMT

@Gareth82hobz The guarantee relates to speed to the hub, not to devices connected to your network. As @JimM1 says you need to view the hub speeds, if these are below the guaranteed minimum then you'll need to call and let Sky know.