topic Re: Poor connection in Broadband

Poor connection

Maxself — Fri, 24 Oct 2025 14:43:32 GMT

Our WiFi is unusable throughout the house. There is connection but outside of the room it is in the speed drops massively, to about 9mbps about 5 meters from the router

Re: Poor connection

JimM1 — Fri, 24 Oct 2025 14:52:00 GMT

@Maxself What sky Hub do you have white or black?

Re: Poor connection

Maxself — Fri, 24 Oct 2025 14:54:36 GMT

Hi Jim, it is white, thanks

Re: Poor connection

JimM1 — Fri, 24 Oct 2025 14:55:57 GMT

@Maxself Is this just all new Hub wise to you?

Re: Poor connection

Maxself — Fri, 24 Oct 2025 14:57:19 GMT

We have had the hub for a month or two

Re: Poor connection

Chrisee — Fri, 24 Oct 2025 15:01:54 GMT

@Maxself if your home has solid internal walls the reduction in speed is to be expected. You could get a WiFi extender as part of Sky'sxadd-on WiFi Max package but that may not be much better if your home isxseriously WiFi unfriendly and third party equipment could beca better choice.

Re: Poor connection

Maxself — Fri, 24 Oct 2025 15:04:55 GMT

i don't really think it's good enough that we should have to get a wifi extender. If the broadband can't be approved we will move to another provider. Can the wifi be improved or is the only solution a wifi extender ?

Re: Poor connection

JimM1 — Fri, 24 Oct 2025 15:07:30 GMT

@Maxself As per @Chrisee and you also may just wish to check your wireless securities level is at WPA2-PSK, lnk below if you need that!

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a