https://helpforum.sky.com/t5/Broadband/Connection-to-hub-dropping-out/m-p/5124070#M527289 <P>My internet connection to our router appears to keep briefly dropping out.&nbsp;</P><P>&nbsp;</P><P>My PC, connected to the router via ethernet cable loses connection for approx 30 seconds at a time. Family mobiles advise loss of wifi again for similar lengths of time. TV's whilst watching Netflix or Prime briefly show the buffering icon whilst watching programmes</P><P>&nbsp;</P><P>Having gone through the hub tests, it just says the router is working normally</P><P>&nbsp;</P><P>Grateful for any advice please</P><P>&nbsp;</P><P>Thank you</P> Fri, 24 Oct 2025 14:33:07 GMT Carl_RT 2025-10-24T14:33:07Z https://helpforum.sky.com/t5/Broadband/Connection-to-hub-dropping-out/m-p/5124070#M527289 <P>My internet connection to our router appears to keep briefly dropping out.&nbsp;</P><P>&nbsp;</P><P>My PC, connected to the router via ethernet cable loses connection for approx 30 seconds at a time. Family mobiles advise loss of wifi again for similar lengths of time. TV's whilst watching Netflix or Prime briefly show the buffering icon whilst watching programmes</P><P>&nbsp;</P><P>Having gone through the hub tests, it just says the router is working normally</P><P>&nbsp;</P><P>Grateful for any advice please</P><P>&nbsp;</P><P>Thank you</P> Fri, 24 Oct 2025 14:33:07 GMT https://helpforum.sky.com/t5/Broadband/Connection-to-hub-dropping-out/m-p/5124070#M527289 Carl_RT 2025-10-24T14:33:07Z https://helpforum.sky.com/t5/Broadband/Connection-to-hub-dropping-out/m-p/5124082#M527296 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4515312">@Carl_RT</a>&nbsp;If you have run the diagnostic checker and it did not find anything wrong, next step is to call sky and have them run the check at there end!</P> Fri, 24 Oct 2025 14:47:33 GMT https://helpforum.sky.com/t5/Broadband/Connection-to-hub-dropping-out/m-p/5124082#M527296 JimM1 2025-10-24T14:47:33Z