https://helpforum.sky.com/t5/Broadband/Moving-Home-Form-Failure/m-p/5124051#M527282 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4515244">@lawrence04</a>&nbsp;Confirm your password, so the call can be directed correctly, it's a process!</P> Fri, 24 Oct 2025 14:13:03 GMT JimM1 2025-10-24T14:13:03Z https://helpforum.sky.com/t5/Broadband/Moving-Home-Form-Failure/m-p/5124024#M527277 <P>Hi,</P><P>&nbsp;</P><P>About a month ago, I received a call where I set up sky at my new property (I also currently use sky). However, I haven't received any notification or confirmation of it, and I don't see where I can make that confirmation.</P><P>&nbsp;</P><P>So I tried to schedule a home move through the website, but when I get to the end I get an error.</P><P>&nbsp;</P><P>When I call the 0333 number, I try to explain my issue to the AI by saying I need to book a home move. Then it started asking me to confirm my password over the phone, which is the most ridiculous thing I've ever heard.</P><P>&nbsp;</P><P>What am I supposed to do?</P> Fri, 24 Oct 2025 13:26:01 GMT https://helpforum.sky.com/t5/Broadband/Moving-Home-Form-Failure/m-p/5124024#M527277 lawrence04 2025-10-24T13:26:01Z https://helpforum.sky.com/t5/Broadband/Moving-Home-Form-Failure/m-p/5124051#M527282 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4515244">@lawrence04</a>&nbsp;Confirm your password, so the call can be directed correctly, it's a process!</P> Fri, 24 Oct 2025 14:13:03 GMT https://helpforum.sky.com/t5/Broadband/Moving-Home-Form-Failure/m-p/5124051#M527282 JimM1 2025-10-24T14:13:03Z