topic Re: Internet is down in Broadband

Internet is down

Ndey1 — Fri, 24 Oct 2025 13:09:03 GMT

I have no interest

Re: Internet is down

Ndey1 — Fri, 24 Oct 2025 13:11:39 GMT

Yes Internet is down

Re: Internet is down

JimM1 — Fri, 24 Oct 2025 13:15:03 GMT

@Ndey1 The Forum is NOT sky Customer Service! Link below explains all about it!

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Re: Internet is down

caesarome — Fri, 24 Oct 2025 15:21:57 GMT

@Ndey1

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.