https://helpforum.sky.com/t5/Broadband/Outage-in-Twickenham-23rd-Oct/m-p/5123894#M527224 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4515062">@lsomers</a>&nbsp;</P> <P>No one here will know.&nbsp;You aren’t communicating with Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers.</P> <P>&nbsp;</P> <P><SPAN>Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases. I'm not sure if City Fibre commit to that agreement.</SPAN></P> Fri, 24 Oct 2025 10:31:18 GMT Daniel0210 2025-10-24T10:31:18Z https://helpforum.sky.com/t5/Broadband/Outage-in-Twickenham-23rd-Oct/m-p/5123889#M527223 <P>Is it possible to get a status update on broadband outage in Twickenham? Service checker says there's an "outage in the area" but no status updates as yet. It's been over 24 hours currently.&nbsp;</P> Fri, 24 Oct 2025 10:28:47 GMT https://helpforum.sky.com/t5/Broadband/Outage-in-Twickenham-23rd-Oct/m-p/5123889#M527223 lsomers 2025-10-24T10:28:47Z https://helpforum.sky.com/t5/Broadband/Outage-in-Twickenham-23rd-Oct/m-p/5123894#M527224 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4515062">@lsomers</a>&nbsp;</P> <P>No one here will know.&nbsp;You aren’t communicating with Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":right_arrow:">➡️</span> customer</STRONG> discussion forum where we try to help other Sky customers.</P> <P>&nbsp;</P> <P><SPAN>Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases. I'm not sure if City Fibre commit to that agreement.</SPAN></P> Fri, 24 Oct 2025 10:31:18 GMT https://helpforum.sky.com/t5/Broadband/Outage-in-Twickenham-23rd-Oct/m-p/5123894#M527224 Daniel0210 2025-10-24T10:31:18Z