topic No internet WV4 in Broadband

No internet WV4

Jenman — Fri, 24 Oct 2025 09:20:28 GMT

Broadband test and WiFi say ok but getting no internet error. Tried rebooting and same issue.

tv same error'no internet'

Re: No internet WV4

Chrisee — Fri, 24 Oct 2025 09:26:09 GMT

@Jenman che knthe lights on the hub and follow thexsteps here https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet WV4

Jenman — Fri, 24 Oct 2025 09:57:37 GMT

Strange that service checker says broadband and WiFi ok when they were switched off 🤣.
LDS light is red , rebooted several times, not fixed so booked engineer for Monday am

Re: No internet WV4

JimM1 — Fri, 24 Oct 2025 10:41:48 GMT

@Jenman LOS signal is the one, you have no connection on the Fibre so will have NO Internet until that goes off and the PON returns to a Solid Green if you have a OR ONT!