topic Re: No internet in Broadband

No internet

Terry+Bexhill — Thu, 23 Oct 2025 21:21:24 GMT

I can't connect to the internet.This is been happening for 24 hours.I have switched and unplugged all items.You need to send me help because I'm 77 years old and i need my internet

Re: No internet

Terry+Bexhill — Thu, 23 Oct 2025 21:22:24 GMT

What is going on

Re: No internet

JimM1 — Thu, 23 Oct 2025 21:31:29 GMT

@Terry+Bexhill The Forum is NOT sky customer service and the link below this explains.

About Sky Community | Sky Community

Just in case you can run the service checker over a mobile signal and see what it tells you!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: No internet

caesarome — Thu, 23 Oct 2025 21:44:21 GMT

@Terry+Bexhill

If the link posted above by @JimM1 shows no issues in yor area then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.