topic Re: WiFi disconnects in Broadband

WiFi disconnects

Suem18 — Thu, 23 Oct 2025 18:57:49 GMT

Why does are WiFi keep disconnecting we have the sky hub in the hall and a booster box in the kitchen and there are 3 lights on the hub when it is working correctly but the middle light keeps going out at least 4 or 5 times an hour and I cannot connect to the internet on my phone when this happens

Re: WiFi disconnects

JimM1 — Thu, 23 Oct 2025 19:52:07 GMT

@Suem18 Below the link's about the hubs and booster's take a look and say what hub, and what sky booster you have!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: WiFi disconnects

Shauna1998 — Thu, 23 Oct 2025 20:02:45 GMT

@Suem18 wrote:
Why does are WiFi keep disconnecting we have the sky hub in the hall and a booster box in the kitchen and there are 3 lights on the hub when it is working correctly but the middle light keeps going out at least 4 or 5 times an hour and I cannot connect to the internet on my phone when this happens

Same thing is happening to me!! Keeps disconnecting. I've run the WiFi checks and it keeps saying no issues, yet soon as all 3 lights come on goes back off within 20 seconds, driving me insane 😡

Re: WiFi disconnects

JimM1 — Thu, 23 Oct 2025 20:06:24 GMT

@Shauna1998 Same for you have a look above at the link for you the sky hub!

Re: WiFi disconnects

Shauna1998 — Thu, 23 Oct 2025 20:19:28 GMT

Already followed those steps. It still isn't working. We had an engineer come out from open reach last week and now suddenly it's not working, haven't had issues beforehand.

Re: WiFi disconnects

JimM1 — Thu, 23 Oct 2025 20:24:09 GMT

@Shauna1998No problem!