topic Re: WiFi issues AGAIN in Broadband

WiFi issues AGAIN

DonnaChambers — Thu, 23 Oct 2025 18:46:38 GMT

Hello, my WiFi is down again, we pay for extra fast broadband but the internet goes down all the time !!!

Re: WiFi issues AGAIN

caesarome — Thu, 23 Oct 2025 18:53:01 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi issues AGAIN

DonnaChambers — Thu, 23 Oct 2025 19:06:26 GMT

Can you tell me how long I have left on my contract please

Re: WiFi issues AGAIN

2muchTV — Thu, 23 Oct 2025 19:12:33 GMT

@DonnaChambers wrote:
Can you tell me how long I have left on my contract please

No one on this forum can tell you how long you have left on your contract. This is a forum of Sky customers, you are not in contact with Sky customer service here.

Re: WiFi issues AGAIN

JimM1 — Thu, 23 Oct 2025 19:58:39 GMT

@DonnaChambers If you look at a bill, when your discount ends that is when your 24months will be over!