topic Re: Internet not working sevenoaks in Broadband

Internet is down sevenoaks kent

Slick2 — Thu, 23 Oct 2025 17:05:42 GMT

Please have this sorted ASAP & updates would be good aswell as most poivders di t give update

Re: Internet is down sevenoaks kent

Daniel0210 — Thu, 23 Oct 2025 17:11:53 GMT

@Slick2
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.

Sky don't update individual customers on progress.

Re: Internet not working sevenoaks

MarkGoldsmith — Thu, 23 Oct 2025 17:14:58 GMT

@Slick2 wrote:
Please update ASAP

you won't get an update seeing how this is a community of other Sky customers.

Re: Internet not working sevenoaks

lettice — Thu, 23 Oct 2025 17:21:20 GMT

Firstly, see what it shows from the following;

To check there are no current outages in your area;
https://www.sky.com/servicechecker

Next, if not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Internet is down sevenoaks kent

Daniel0210 — Thu, 23 Oct 2025 17:38:24 GMT

@Slick2

No need for two threads. The replies have been merged.