topic Re: No internet connection in Broadband

No internet connection

cmrgx — Thu, 23 Oct 2025 15:07:00 GMT

Hi all

I keep getting a message on my TV when trying to access my apps that I have no internet connection.

I've done all the necessary checks via my Sky app, unplugged everything, rebooted, restarted etc and according to Sky, my Broadband, Internet and WiFi are all working fine.
Yet my TV keeps telling me I have no internet connection so I can't access any of my apps.
Any idea what the issue is?

Thanks!

Re: No internet connection

JimM1 — Thu, 23 Oct 2025 15:59:15 GMT

@cmrgx Have a look at the hub next time and see what it shows you, link below!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet connection

cmrgx — Thu, 23 Oct 2025 17:10:34 GMT

It says my Hub is working fine. All green lights are on?
But the TV still says no internet

Re: No internet connection

Hanna11 — Thu, 23 Oct 2025 17:14:30 GMT

I am having the same issue. My phone is working fine. It says that the internet speed is too low to connect. Is there anything I can do?