https://helpforum.sky.com/t5/Broadband/Mrs-Rachel-Titley/m-p/5123354#M527026 Box is green. Ran test all ok but still no WiFi connection Thu, 23 Oct 2025 15:40:35 GMT Rachel- 2025-10-23T15:40:35Z https://helpforum.sky.com/t5/Broadband/Mrs-Rachel-Titley/m-p/5123354#M527026 Box is green. Ran test all ok but still no WiFi connection Thu, 23 Oct 2025 15:40:35 GMT https://helpforum.sky.com/t5/Broadband/Mrs-Rachel-Titley/m-p/5123354#M527026 Rachel- 2025-10-23T15:40:35Z https://helpforum.sky.com/t5/Broadband/Mrs-Rachel-Titley/m-p/5123361#M527029 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4514491">@Rachel-</a>&nbsp;</P> <P>Have you tried rebooting your hub at the mains ?</P> <P>&nbsp;</P> <P>If that doesn't bring it back to life then did you try this line test:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 23 Oct 2025 15:48:53 GMT https://helpforum.sky.com/t5/Broadband/Mrs-Rachel-Titley/m-p/5123361#M527029 caesarome 2025-10-23T15:48:53Z