https://helpforum.sky.com/t5/Broadband/WiFi-and-connection-poor/m-p/5123189#M526988 <P>WiFi keeps dropping and saying no internet connection. Cannot use WiFi on phone or tv because of this. Even when switching to data my phone is not connecting to the internet&nbsp;</P> Thu, 23 Oct 2025 12:21:45 GMT Kristina17 2025-10-23T12:21:45Z https://helpforum.sky.com/t5/Broadband/WiFi-and-connection-poor/m-p/5123189#M526988 <P>WiFi keeps dropping and saying no internet connection. Cannot use WiFi on phone or tv because of this. Even when switching to data my phone is not connecting to the internet&nbsp;</P> Thu, 23 Oct 2025 12:21:45 GMT https://helpforum.sky.com/t5/Broadband/WiFi-and-connection-poor/m-p/5123189#M526988 Kristina17 2025-10-23T12:21:45Z https://helpforum.sky.com/t5/Broadband/WiFi-and-connection-poor/m-p/5123200#M526990 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4514242">@Kristina17</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 23 Oct 2025 12:37:54 GMT https://helpforum.sky.com/t5/Broadband/WiFi-and-connection-poor/m-p/5123200#M526990 caesarome 2025-10-23T12:37:54Z