topic Re: Hub not arrived in Broadband

Hub not arrived

cooter29 — Thu, 23 Oct 2025 07:44:45 GMT

My superfast due to go live on Tuesday but router has still not been despatched.

Getting a bit tight now for delivery before openreach come to activate

Re: Hub not arrived

Waveman — Thu, 23 Oct 2025 08:44:10 GMT

Your Hub is dispatched to arrive the a day or two before, they are usually timed quiet tight!

Does your order tracking say that youre getting a hub, if you are already a customer your existing hub may be sufficient and you wont get a new one.

Re: Hub not arrived

Daniel0210 — Thu, 23 Oct 2025 10:53:21 GMT

@cooter29

Hubs are normally dispatched via Royal Mail to arrive a few days prior to the activation date.

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You don't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.