Sky Q- internet light orange.

Bushra33 — Thu, 23 Oct 2025 00:17:46 GMT

Hi, internet connection dropped at 12am. I have restarted router. I have reset the router by pressing the button. I have done the service checker which says everything is fine.

The internet light on router is solid orange. Its not working at all

Re: Sky Q- internet light orange.

caesarome — Thu, 23 Oct 2025 04:41:13 GMT

@Bushra33

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Sky Q- internet light orange. in Broadband

Sky Q- internet light orange.

Re: Sky Q- internet light orange.