topic Re: The router is not working in Broadband

The router is not working

AnetaCzarnecka — Mon, 20 Oct 2025 20:32:12 GMT

Is not first time that I have issues with the broadband the connection from socket to router not working

Re: The router is not working

Chrisee — Mon, 20 Oct 2025 20:34:36 GMT

@AnetaCzarnecka see here forcwhat the lights on your Sky hub mean and what to do https://www.sky.com/help/articles/hub-lights-explained-start

Re: The router is not working

JimM1 — Mon, 20 Oct 2025 21:27:32 GMT

@AnetaCzarnecka If you have found that the POWER socket is working if that is what you are indicating, and the hub has NO lights on it then either the PSU has failed, the sky Hub has failed and that all depends on which sky hub you have also!. See the link about hubs below!

Few variations and power connections for different types!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: The router is not working

AnetaCzarnecka — Mon, 20 Oct 2025 23:42:38 GMT

Ive done all steps and is not working

Re: The router is not working

Chrisee — Tue, 21 Oct 2025 05:20:23 GMT

@AnetaCzarnecka call Sky in the morning to get it replaced.

Broadband

AnetaCzarnecka — Wed, 22 Oct 2025 18:27:07 GMT

Hi, I have the same issue like yesterday and is third time today , so yesterday engineer changed router, cable and new socket and today again no signal. On router is 2 green lights, one orange, one no light.

Re: Broadband

caesarome — Wed, 22 Oct 2025 18:41:22 GMT

@AnetaCzarnecka

I have moved your post to the topic you had already started on this issue where the advice from @Chrisee still applies.

Re: Broadband

JimM1 — Wed, 22 Oct 2025 19:55:48 GMT

@AnetaCzarnecka At least you told us what is going on now, and still the same advice, call sky! You can also from the tips above go do the router stat's if you can manage to do it!

How to read your Sky Hub statistics

Re: Broadband

AnetaCzarnecka — Wed, 22 Oct 2025 20:07:41 GMT

JimM1 Yesterday the engineer checked everything and replaced the router with a new one. He also added new cables, just like we discussed with him.

However, the problem might be outside again — as it often is. My router starts up very slowly, and sometimes I have to restart it up to three times before it works.

Since everything seemed fine after he finished his work yesterday, we didn’t think the issue could be external. But now it looks like it might be.

Re: Broadband

JimM1 — Wed, 22 Oct 2025 20:13:03 GMT

@AnetaCzarnecka That is the whole idea of the link i sent you, once you said what you had, 4 lights was the give away, then HUB stat's a bad line can be spotted by looking at those! But your down the rabbit hole now and you have to keep going the same way, call sky and as they have the history off the Engineer can go....

As a foot note, can also be bad in the home, but that takes extension sockets to go bad in the home!

Re: The router is not working

AnetaCzarnecka — Wed, 22 Oct 2025 23:18:34 GMT

Thank you for your time and explaining I really appreciate. Tomorrow I will call sky. Have a good night.