No lights on router

Jak20 — Wed, 22 Oct 2025 21:22:14 GMT

I have no internet, the router box has NO lights so I think it could be that you need to send a new box

Re: No lights on router

caesarome — Wed, 22 Oct 2025 21:27:33 GMT

@Jak20

You are only talking to other Sky customers on here and not Sky.

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Re: No lights on router in Broadband

No lights on router

Re: No lights on router