topic Re: Broadband issues in Broadband

Broadband issues

Darrenk1 — Wed, 22 Oct 2025 15:10:44 GMT

I joined only this week and my speeds are nowhere near the agreed speed. Also, I live in an area with poor mobile coverage and need to connect my phone for better signal and my phone is not connecting with the hub. I have reset the device and the hub numerous times.

Re: Broadband issues

TimmyBGood — Wed, 22 Oct 2025 15:21:20 GMT

@Darrenk1 wrote:

Also, I live in an area with poor mobile coverage and need to connect my phone for better signal and my phone is not connecting with the hub.

Is that an analogue handset plugged into the phone port on the rear of the Hub, and what colour is the 'voice' LED?

Re: Broadband issues

JimM1 — Wed, 22 Oct 2025 17:32:58 GMT

@Darrenk1 Help links you may find useful to you!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a