https://helpforum.sky.com/t5/Broadband/New-Hub/m-p/5122609#M526852 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4513471">@Janny4</a>&nbsp;it is up to you but if the old hub is working then I would return the new one. Sky really dont care but will want one of them returned.</P> Wed, 22 Oct 2025 14:25:07 GMT Chrisee 2025-10-22T14:25:07Z https://helpforum.sky.com/t5/Broadband/New-Hub/m-p/5122597#M526848 <P>Last week my hub stopped working no internet phone or TV, I was on my mobile to an advisor in Bulgaria who tried to get it working for 4hrs! With no success so she ordered me a new hub which arrived the next day, but at the same time my old hub started to work the next day <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span> so now I'm in a situation where do I send the new hub back and carry on with my original one which I've only had since April so it's not old, or set the new one up and send my original one back? &nbsp;<span class="lia-unicode-emoji" title=":thinking_face:">🤔</span> not being very technical I'm thinking leave it 🤷🏿‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span></P> Wed, 22 Oct 2025 14:16:04 GMT https://helpforum.sky.com/t5/Broadband/New-Hub/m-p/5122597#M526848 Janny4 2025-10-22T14:16:04Z https://helpforum.sky.com/t5/Broadband/New-Hub/m-p/5122609#M526852 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4513471">@Janny4</a>&nbsp;it is up to you but if the old hub is working then I would return the new one. Sky really dont care but will want one of them returned.</P> Wed, 22 Oct 2025 14:25:07 GMT https://helpforum.sky.com/t5/Broadband/New-Hub/m-p/5122609#M526852 Chrisee 2025-10-22T14:25:07Z