topic Re: How do I get a booster from sky? in Broadband

How do I get a booster from sky?

JESSMC — Tue, 21 Oct 2025 16:56:53 GMT

I have just had a sky rep at my address and I was told I would be able to get 3 free boosters as my address is a new build and horrendous for signal. I work from home so I need the internet to be as good as possible. I have already purchased a booster but I have been having issues.

Re: How do I get a booster from sky?

JimM1 — Tue, 21 Oct 2025 17:23:48 GMT

@JESSMC Here is the info below so read it all first!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: How do I get a booster from sky?

TimmyBGood — Tue, 21 Oct 2025 17:32:18 GMT

@JESSMC

Perhaps be aware that neither living in a new build or WFH is relevant, and it would be misleading of a contact centre person to imply they were.

An initial booster is claimable under the terms of the 'Enhanced Wall to Wall WiFi Guarantee' as long as the WiFi Max subscription supplement is on the broadband account, and potentially up to two more fitted during a subsequent installer visit.

Re: How do I get a booster from sky?

2muchTV — Tue, 21 Oct 2025 20:58:43 GMT

@JESSMC Seeing as you WFH, I would suggest you consider in investing in your own home network kit.

You don't need to spend a great deal to have a decent network for WFH. This is not to say Sky's WiFi boosters won't meet your needs, but I believe (stand to be corrected) that they are wireless repeaters. A mesh network should be better.

There are many brands to choose from, with many being very easy to set up and use.

A screenshot of my home network shows 52 devices connected. What it does not show are the speeds, which is fast in every room in my 3 storey home

Home network 3 storey house

Re: How do I get a booster from sky?

JimM1 — Tue, 21 Oct 2025 21:38:42 GMT

@2muchTV Going to go with mesh for the pod's as the do say that they are using a hidden backhaul on them, never used and never would!

Re: How do I get a booster from sky?

2muchTV — Wed, 22 Oct 2025 13:36:16 GMT

@JimM1 wrote:
@2muchTV Going to go with mesh for the pod's as the do say that they are using a hidden backhaul on them, never used and never would!

Ok that's interesting to know.

Sky's pods/ mesh seems to be created for those who want something as close to plug in and play as you can get.

However, for those who really need a good network around their home, I believe the investment in time and money in a DIY home network is worth it.

My Asus XT9s are all connected wirelessly using a dedicated backhaul channel (tri-band).

From the first Asus XT9 in the hallway, it connects to a second XT9 which is at the back of a glass TV cabinet. My Apple TV, and Sky puck are connected using ethernet cables.

The Apple TV in the cabinet always records speeds of 850+ down and 90+ up.

In the first floor bedroom/home office, where my partner and I work- we always get speeds of 400+ down and 90+ up connecting our computers to the XT9 with ethernet cables.

For the third floor I use an old dual band Asus AC58U router so my partner can watch TV upstairs in her hobby room. Speeds up there are 150+ down and 70+ up.

Re: How do I get a booster from sky?

JimM1 — Wed, 22 Oct 2025 13:44:40 GMT

@2muchTV Fully with you on that, 2 Xt8's 2 RP58's and Tp Powerline to boot, all meshed wired and wireless, but not eveyone can do it, no AP mode as NO need for landline, sky all back in there boxes!