topic Re: Internet cutting off in Broadband https://helpforum.sky.com/t5/Broadband/Internet-cutting-off/m-p/5122489#M526822 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4513236">@Stephaniemurray</a>&nbsp;</P> <P>Not sure what test you have run so if you&nbsp;<SPAN>haven't already then try&nbsp;</SPAN><SPAN>running the line test here to see if any faults are found:</SPAN></P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 22 Oct 2025 12:26:55 GMT caesarome 2025-10-22T12:26:55Z Internet cutting off https://helpforum.sky.com/t5/Broadband/Internet-cutting-off/m-p/5122413#M526787 I have ran tests via the mobile app which says my Internet is working fine however I am working from home and unable to use any systems due to my Internet cutting out and then trying to reconnect Wed, 22 Oct 2025 10:59:58 GMT https://helpforum.sky.com/t5/Broadband/Internet-cutting-off/m-p/5122413#M526787 Stephaniemurray 2025-10-22T10:59:58Z Re: Internet cutting off https://helpforum.sky.com/t5/Broadband/Internet-cutting-off/m-p/5122489#M526822 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4513236">@Stephaniemurray</a>&nbsp;</P> <P>Not sure what test you have run so if you&nbsp;<SPAN>haven't already then try&nbsp;</SPAN><SPAN>running the line test here to see if any faults are found:</SPAN></P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 22 Oct 2025 12:26:55 GMT https://helpforum.sky.com/t5/Broadband/Internet-cutting-off/m-p/5122489#M526822 caesarome 2025-10-22T12:26:55Z